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Hybrid workforce: Closing the gap between customer expectations and delivery

 By Industry Contributor 26 May 2022

There are key considerations that companies should adhere to, to ensure that they are meeting customers’ needs when opting for a hybrid workforce as the customer experience impacts all areas of business. Paula... FULL STORY >

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Industry Opinion: Customer privacy is part of the experience and is critical to build trust

 By Industry Contributor 5 October 2020

Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >

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