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Why e-commerce companies need to reassess the ‘traditional’ call centre

By Staff Writer 17 July 2015

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

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Not Blinded by Buzzwords: Why choosing the right Cloud Provider requires a critical approach

 By Staff Writer 13 May 2015

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

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