Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

Analytics company SAS is shaking itself up, realigning its customer facing structure in Europe, Middle East and Africa region (EMEA). The company explains why, and what other businesses should be doing as well. FULL STORY >

From debuting and confirming the heavily leaked Galaxy S20, S20 Plus and the new king of the Samsung flagship, the S20 Ultra, to announcing new brand ambassadors, Samsung's Unpacked event did not disappoint. FULL STORY >

In recognition of Safer Internet Day today, Google has announced a $1M pan-African Google.org fund. FULL STORY >

South African outdoor technical brand K-Way is thrilled to lend its support and expertise to four inspiring South African women who will attempt to summit the world’s highest mountain... FULL STORY >

While 70% of parents admit that they spend too much time online, more than half of parents globally expect their children to self-regulate their online usage. FULL STORY >

New trends in the payment space, coupled with a growing realisation that the retail experience today is driven by the consumer, will be among the drivers for significant change in this market space, asserts Craig... FULL STORY >

Two new Galaxy A series phones were not the only thing that Samsung debuted this week. The company also showed the latest addition to the Note series, the Galaxy note 10 Lite. FULL STORY >

The first launch of the year by Samsung was to give mid range smartphone users something to cheer about. FULL STORY >

Cisco has some solid, essential advice for companies, organisations and people who may have been the victim of a data breach. FULL STORY >

But the recovery might be short lived... FULL STORY >

Samsung’s first major announcement of 2020 is imminent, with the company confirming 11 February as the date for its next Unpacked. FULL STORY >

Gerhard Hartman, Vice President: Medium Business, Sage Africa & Middle East explains why KPIs aren't always the best metric of performance, and what companies should be looking to instead. FULL STORY >

As with the majority of business software, HR and payroll solutions are increasingly available through the cloud as a pay-as-you-use model and are today, considered as mainstream as any other business application. FULL STORY >

There needs to be an analysis of more advanced, technically driven pricing structures, says IDC. FULL STORY >