Creating a customer centric strategy to increase conversion, customer experience and loyaltyBy Press Release 13 September 2016
How can we make our customer feel important? Andre Fick, consulting director at Acceleration, explains that you should always remember that while your business must fully commit to this strategy, you... FULL STORY >
Interactive Intelligence launches Customer Experience Makeover contestBy Staff Writer 11 March 2014
Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >
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