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Best-in-class Customer Experience practices

By Press Release 21 October 2016

Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >

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Creating a customer centric strategy to increase conversion, customer experience and loyalty

By Press Release 13 September 2016

How can we make our customer feel important? Andre Fick, consulting director at Acceleration, explains that you should always remember that while your business must fully commit to this strategy, you... FULL STORY >

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Customer experience starts with staff experience

By Staff Writer 23 June 2015

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

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Interactive Intelligence launches Customer Experience Makeover contest

By Staff Writer 11 March 2014

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

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