Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, explains Gareth Corbishley, Commercial Lead at Halo Dot. FULL STORY >

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

By David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

Insurance is typically a grudge purchase, and as a result insurance organisations experience high volumes of customer churn. Customers are looking for the best price and the best service, and are more than willing... FULL STORY >