By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >

Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >

By Colin Timmis, Xero South Africa Country Manager FULL STORY >

Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >

According to Amrish Singh, Global Customer Experience Advisor at SAP Africa, South Africans were traditionally used to physical purchases where they can see the quality of a product or the freshness of a loaf of bread –... FULL STORY >

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >

By Brent Haumann, Managing Director, Striata FULL STORY >

By Brent Haumann, Managing Director, Striata FULL STORY >

The world has changed. The customer has changed. Have you? FULL STORY >