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Leveraging the omnichannel can dramatically improve debt collection and customer service

By Industry Contributor 18 April 2024

Martie De Beer from Telviva unpacks the keys to successful debt collection and customer service in today's dynamic business environment. FULL STORY >

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The financial implications of an ineffective outbound contact centre

By Staff Writer 11 May 2015

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >

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