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By 3 May 2012 | Categories: sponsored content

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No matter the size of your business, it will at some point run into the need for IT support. However, with the demands placed on companies today, getting back up and running as soon as possible is paramount. With this in mind, WaRCoM IT Solutions provides small to medium sized firms with the necessary tools to run their businesses to its full potential.

The company possesses a broad range of technical skills, ranging from Microsoft network solutions and network infrastructure, through to VoIP, ADSL bandwidth, software licensing management, while also doing hardware sales and repairs.

When in need

WaRCoM's aim is to help customers with their PC and network related problems, which might include anything from adding printers to the network, software troubleshooting and diagnosing network connectivity problems. This is done as quickly and efficiently as possible.

For this reason, the company's NeedSupport Desktop Care Package enables remote desktop support services that cut out the need to log a query and wait for a technician to come and address the issue.

The main features of the NeedSupport PC Support Service offering, include the following:

  • Remote desktop support
  • Audit and inventory (Hardware & Software)
  • Patch and service pack management
  • Monitoring and alerting
  • Scheduled PC preventative maintenance
  • Desktop policy management
  • Comprehensive reporting
  • Anti-virus (Optional) - powered by Kaspersky Labs' anti-virus engine
  • Backup (Full Image, folder and offsite backups)

How it works

The company will install its NeedSupport Agent software on your company's PCs, which enables its desktop support engineers to assume remote control of these computers and provide assistance to clients from the WaRCoM premises. In order for the engineers to support clients' PCs remotely, the computers need to be connected to the internet, which will enable WaRCoM to resolve issues, without negatively affecting the productivity of your staff.

National footprint

In addition, this national company has a footprint of technical support throughout South Africa, with clients being able to access immediate support from locations in Durban, Johannesburg, Cape Town as well as East London, Port Elizabeth, Louis Trichardt, Welkom and remote support to the rest of Africa.

For more info contact WaRCoM on 0861-927-266, visit www.warcom.co.za or send a mail to sales@warcom.co.za.

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