Opinion - The seven trends that redefined contact centre technology in 2017
By Opinion 29 January 2018Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >
Where do humans fit in a world of digital personal assistants?
By Press Release 22 June 2017By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >
Major platform update by cloud contact centre provider 1Stream
By Staff Writer 16 September 20151Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. FULL STORY >
Why e-commerce companies need to reassess the ‘traditional’ call centre
By Staff Writer 17 July 2015For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >
Not Blinded by Buzzwords: Why choosing the right Cloud Provider requires a critical approach
By Staff Writer 13 May 2015Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >
Contact centres in the cloud: When, not if
By Staff Writer 16 September 2014Little more than existing infrastructure investments is holding South African contact centres back from a mass migration to the cloud, say key local players. Tracy Burrows investigates. FULL STORY >
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