A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

In this multi-part interview with Avaya's MD, Brett Butler, he explains why organisations need to adapt to serving a new kind of evolving customer and providing them with a holistic customer experience. FULL STORY >

A new enhancement to Avaya OneCloud Experience Platform enables businesses to elevate their customer experience in just a few minutes. FULL STORY >

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

Avaya's MD highlights the five key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map. FULL STORY >

Jasco has announced the availability of Avaya’s new, open software-defined networking (SDN) architecture that will help companies create the agile networks required by today’s dynamic... FULL STORY >

2013 was certainly a challenging year for businesses, as they tried to manage the pressures to adapt to rising and surfacing technology trends, whilst juggling the changing demands of both customers and their own employees. However, for us, there were three key trends... FULL STORY >