Chatbot technology is empowering South Africa’s digital natives who are shaping the future of communication
By Industry Contributor 14 June 2024By Lerato Bojabotseha, Customer Growth Executive at Infobip FULL STORY >
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Kaspersky unpacks four privacy risks in using ChatGPT for businesses
By Staff Writer 16 October 2023The growing integration of chatbots in the workplace prompts a crucial question: can they be entrusted with sensitive corporate data? FULL STORY >
Five ways that bot workers can help SMEs win
By Industry Contributor 14 June 2023By Filum Ho, CEO of Apollo Studios FULL STORY >
Meet your new best friend - the service bot
By Industry Contributor 13 June 2022By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >
DRUID announces first South African partnership with Tangent Solutions
By Press Release 2 November 2021This is the first DRUID Partnership in the South African market. FULL STORY >
82% of People Believe Robots Can Support Their Career Better Than Humans
By Press Release 29 October 202188% of people say their meaning of success has changed since the pandemic started FULL STORY >
Could AI be the future of customer service?
By Industry Contributor 25 May 2021By James Bayhack, Director for Sub-Saharan Africa at CM.com FULL STORY >
People trust robots more than themselves with money, finds global study
By Staff Writer 16 February 2021New research has revealed growing confidence among consumers and business leaders that robots handle finance tasks better than people. FULL STORY >
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Kaspersky and Alias Robotics enhance protection for industrial robots
By Staff Writer 11 December 2020Kaspersky and Alias Robotics have partnered to boost cyber-protection for robots that are used in operational technology (OT) infrastructure. FULL STORY >
Global Study: 82% of People Believe Robots Can Support Their Mental Health Better Than Humans
By Staff Writer 16 October 20202020 has been the most stressful year in history for the global workforce and people want robots to help, according to a new study by Oracle and Workplace Intelligence, an HR research and advisory... FULL STORY >
Most chatbots do not work for highly regulated industries - here’s how to change that
By Industry Contributor 16 October 2020By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >
Ford experiments with four-legged robots to scout factories
By Staff Writer 25 August 2020Who let the 'dogs' in? FULL STORY >
How to prepare for the new world of digital workers
By Industry Contributor 29 May 2020By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >
Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >
Will the robot revolution deepen our humanity?
By Ryan Noik 22 July 2019It’s not every day that you meet the world’s first humanoid robotic citizen, but standing next to Sophia the Robot, one can’t help but feel like humanity is at the very beginning of a future that was once only the domain of science fiction FULL STORY >
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