Digital transformation results in greater membership retention and revenue for The Nature Conservancy
By Press Release 11 April 2022Deployment of SAS Customer Intelligence 360 results in more efficient fundraising and increased donor retention FULL STORY >
Merchants launches cloud-based customer experience platform powered by Avaya
By Staff Writer 4 April 2022New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >
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Transforming customer experience in the financial services sector
By Industry Contributor 8 March 2022By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >
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Seamless communication is key to CX: Here is what it should look like
By Industry Contributor 24 January 2022By Brent Haumann, Managing Director, Striata FULL STORY >
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Change is the new normal - why loyalty will be top of mind for companies in 2022
By Industry Contributor 6 December 2021By Robin Fisher, Senior Area Vice President of Salesforce Emerging Markets FULL STORY >
Digital first-impressions matter A LOT... So how are you treating your new customers?
By Industry Contributor 14 October 2021By Brent Haumann, Managing Director, Striata FULL STORY >
Oracle Introduces Next-Generation Exadata X9M Platforms
By Press Release 1 October 2021World’s fastest database platform just became faster and more affordable, increasing OLTP performance by 70% with up to 27.6M IOPS. FULL STORY >
Industry Insight - Three tips to get the customer journey right
By Industry Contributor 27 September 2021Sage's Viresh Harduth, Vice President, Small Business, Sage Africa & Middle East shares three ways to make life better for your customers and yourself. FULL STORY >
Dell Technologies Introduces APEX Custom Solutions in South Africa
By Ryan Noik 24 June 2021Dell Technologies today announced its APEX Custom Solutions – an IT as a Service offering – for the South African market. FULL STORY >
Six technologies that should be part of your future customer communication management strategy
By Industry Contributor 25 May 2021By Brent Haumann, Managing Director, Striata FULL STORY >
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Get connected with your customer in 2021, or else...
By Industry Contributor 22 January 2021The world has changed. The customer has changed. Have you? FULL STORY >
Embracing digitisation key to meeting customer demands
By Staff Writer 27 October 2020A significant focus on digitisation is allowing Nedbank to meet fast-changing banking customer needs. The bank explains its progress and why embracing digitisation stood it in good stead. FULL STORY >
The Relationship Between Customer Retention and Business Success
By Industry Contributor 26 October 2020By Kerry Thomas, Head of Customer Experience at IQbusiness FULL STORY >
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Industry Opinion: Customer privacy is part of the experience and is critical to build trust
By Industry Contributor 5 October 2020Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >
Why excellent customer service is an internal journey
By Industry Contributor 22 September 2020By Leonie Stanley, Customer Service Executive, Telviva FULL STORY >
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