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Banks must embrace next-generation solutions to meet customer demand for a data-driven journey

By Industry Contributor 11 April 2024

By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >

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Data from Infobip shows impact of conversational customer experiences and GenAI in 2023

By Press Release 28 March 2024

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

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Experian report explores the impact of AI on Customer Experience

By Staff Writer 6 March 2024

The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >

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Vodacom Business unpacks how it is driving customer experience and innovative partnerships

By Staff Writer 2 August 2023

Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >

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Customer engagement for business growth in 2023

By Industry Contributor 2 February 2023

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

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Avaya partners with Startek to support global businesses through packaged CX offering

By Staff Writer 13 October 2022

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

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Employee branding is a critical component of the customer experience

By Industry Contributor 14 September 2022

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >

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Opinion - How embracing digital technology can help small businesses to attract and retain customers

By Industry Contributor 15 August 2022

By Colin Timmis, Xero South Africa Country Manager FULL STORY >

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The contact centre agent of the future

By Industry Contributor 29 July 2022

Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >

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How to measure and improve your digital maturity for online sales success

By Press Release 20 April 2022

According to Amrish Singh, Global Customer Experience Advisor at SAP Africa, South Africans were traditionally used to physical purchases where they can see the quality of a product or the freshness of a loaf of bread –... FULL STORY >

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Merchants launches cloud-based customer experience platform powered by Avaya

By Staff Writer 4 April 2022

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

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Transforming customer experience in the financial services sector

By Industry Contributor 8 March 2022

By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >

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Seamless communication is key to CX: Here is what it should look like

By Industry Contributor 24 January 2022

By Brent Haumann, Managing Director, Striata FULL STORY >

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Digital first-impressions matter A LOT... So how are you treating your new customers?

By Industry Contributor 14 October 2021

By Brent Haumann, Managing Director, Striata FULL STORY >

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Get connected with your customer in 2021, or else...

By Industry Contributor 22 January 2021

The world has changed. The customer has changed. Have you? FULL STORY >

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