Banks must embrace next-generation solutions to meet customer demand for a data-driven journey
By Industry Contributor 11 April 2024By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >
Data from Infobip shows impact of conversational customer experiences and GenAI in 2023
By Press Release 28 March 2024New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >
Experian report explores the impact of AI on Customer Experience
By Staff Writer 6 March 2024The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >
Vodacom Business unpacks how it is driving customer experience and innovative partnerships
By Staff Writer 2 August 2023Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >
Customer engagement for business growth in 2023
By Industry Contributor 2 February 2023By Ross Sibbald, Commercial Director, Tilte FULL STORY >
Avaya partners with Startek to support global businesses through packaged CX offering
By Staff Writer 13 October 2022A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >
Employee branding is a critical component of the customer experience
By Industry Contributor 14 September 2022Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >
Opinion - How embracing digital technology can help small businesses to attract and retain customers
By Industry Contributor 15 August 2022By Colin Timmis, Xero South Africa Country Manager FULL STORY >
The contact centre agent of the future
By Industry Contributor 29 July 2022Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >
How to measure and improve your digital maturity for online sales success
By Press Release 20 April 2022According to Amrish Singh, Global Customer Experience Advisor at SAP Africa, South Africans were traditionally used to physical purchases where they can see the quality of a product or the freshness of a loaf of bread –... FULL STORY >
Merchants launches cloud-based customer experience platform powered by Avaya
By Staff Writer 4 April 2022New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >
Transforming customer experience in the financial services sector
By Industry Contributor 8 March 2022By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >
Seamless communication is key to CX: Here is what it should look like
By Industry Contributor 24 January 2022By Brent Haumann, Managing Director, Striata FULL STORY >
Digital first-impressions matter A LOT... So how are you treating your new customers?
By Industry Contributor 14 October 2021By Brent Haumann, Managing Director, Striata FULL STORY >
Get connected with your customer in 2021, or else...
By Industry Contributor 22 January 2021The world has changed. The customer has changed. Have you? FULL STORY >
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