As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor... FULL STORY >

Dell customers will soon experience Windows 10, Microsoft’s best operating system yet, when it launches tomorrow, at which time customers across select countries in Europe, the Middle East and Africa (EMEA), including South... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

There comes a time for many growing companies when the accounting system is no longer up to the task. When looking at implementing an enterprise resource planning (ERP) solution, the owners of these organisations are faced with a confusing... FULL STORY >

TechSmart Business chats to Anthony Doherty of Microsoft South Africa, as he details the company's view on the local enterprise mobility space and their engagements thereof. FULL STORY >

Small business owners must realise that first customer contact has significant influence on customer acquisition and retention. The business telephony system is therefore the lifeblood of one's business, one needs to ensure it is efficient. FULL STORY >

Insurance is typically a grudge purchase, and as a result insurance organisations experience high volumes of customer churn. Customers are looking for the best price and the best service, and are more than willing... FULL STORY >

“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

In an eye-opening round table discussion, Brad Pulford, director at Dell, lifted the lid on the current state of the industry and why the company believes IT needs to be future ready. FULL STORY >

Customers are the lifeblood of any business. Business owners want them to be happy. That’s why the saying exists that “the customer is always right” – even if they are not. FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

Within any industry, understanding the needs of your customer is of the utmost importance, and in no industry is this more relevant than the retail sector. FULL STORY >

MTN enlarges its LTE network footprint locally for contract and Top-Up clients. FULL STORY >

LG has taken the bull by the broken horns in an attempt to offer its customers a variety of after sales service and repair options. FULL STORY >