By 29 July 2015 | Categories: Managed Services



Dell customers will soon experience Windows 10, Microsoft’s best operating system yet, when it launches tomorrow, at which time customers across select countries in Europe, the Middle East and Africa (EMEA), including South Africa can order select Dell devices with the new operating system.

Orders for Smart Selection devices available in the region starting tomorrow include: Dell’s XPS 13 with infinityEdge display and optional touch, Inspiron 13 7000 Series, Inspiron 15 5000 Series, Inspiron 3000 Series desktop, the XPS 8700 desktop and Latitude 14 3000 Series business notebook. Additional products and new introductions to Dell’s PC portfolio throughout this year and next year will also feature Windows 10, ensuring that Dell offers customers a robust portfolio of Windows 10 devices – all available on and in participating retail stores.

Whether buying a new Dell device or upgrading an existing PC, Dell makes it quick and easy to get the most from Windows 10 features, like support for secure sign-on through integrated Intel RealSense cameras and unprecedented touch capabilities on select Dell screens. Unique to the Dell experience, proactive service and support options including ProSupport Plus and Premium Phone Support keep commercial and consumer customers up and running easily while maintaining the health of their systems. 

Dell and Windows 10: Better Together

Dell and Microsoft engineers began work on the key features of Windows 10 in 2013 to help Dell design fantastic, new PC solutions for customers. PCs integrating Intel RealSense 3D cameras that Dell helped pioneer on Venue tablets deliver facial recognition to help enable Windows Hello sign in. Dell can help maximize the rich-media experience of Windows 10 with Waves MaxxAudio, and help provide a great Cortana experience with cutting-edge audio integration. Through Dell touch enabled screens and Continuum on Windows 10, PCs can now deliver the incredible on-screen experiences and comfortable touch interaction that users enjoy on devices like smart phones.

With Windows 10, commercial customers can get the preeminent solutions and services that set Dell apart from the competition. Dell continues to offer the industry’s most secure commercial devices through its comprehensive encryption, advanced authentication and leading-edge malware prevention with the Dell Data Protection portfolio – and the industry’s most manageable commercial devices. The management capabilities built into Dell’s commercial portfolio, like the Dell Client Command Suite, offer free automation tools that significantly reduce time spent deploying, monitoring and updating systems.

Dell solutions, services and support for a smooth transition to Windows 10

Beyond innovative and award-winning products, Dell offers OS help for Windows 10 with chat and 24x7 online and phone priority access to expert technicians. To help all customers make a smooth transition to Windows 10, Dell Technical Support is publishing a series of Web videos that cover topics including how to upgrade to Windows 10, key features, basic functions of the new OS, and  how to use the OS on virtual desktops. Additional videos will be influenced by customer conversations and inquiries received across support. Hosted on the Dell YouTube channel, the videos are currently available in English, Spanish, French, Portuguese, Chinese and Japanese.

For customers looking to upgrade their existing devices or purchase Dell systems not currently offered with Windows 10 pre-installed, a range of technical support assets have also been developed as part of the best-in-class support synonymous with Dell. Up to one year after launch, customers with Home & Professional versions of Windows 7, 8 and 8.1 will be eligible for a free Windows 10 upgrade.  Customers with Enterprise versions can upgrade under the terms of their license agreement. Further information is available on as well as the Microsoft upgrade page.

 Boitumelo Kgonare, Product Marketing Manager, Dell South Africa says “One of the advantages of being both a true, end-to-end solutions provider as well as a private company is that we can take a long view on product development that isn’t just about the device, but truly comprehensive. We’ve been able to work very closely with Microsoft to provide our customers a seamless experience, regardless of how they want to interact with their technology, from virtual desktops to tablets.”



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