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The importance of people change management when implementing an ITSM project
By Press Release 15 November 2016By Edward Carbutt, Executive Director at Marval Africa FULL STORY >
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Avoiding common failure points of Service Management projects
By Staff Writer 8 April 2014Many organisations embark on Service Management improvement programs, particularly with regard to IT Service Management (ITSM), only for the projects to fail to deliver the anticipated benefits. FULL STORY >
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