As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor... FULL STORY >

Dell today announced the appointment of Douglas Woolley as general manager of its South Africa business, responsible for leading 280 team members. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

Studies conducted by Research Company JD Power & Associates indicate that Interactive Voice Response (IVR) accounts for 27% of US customers’ total call experience. FULL STORY >

Perhaps a subtle troll of Apple's OS X, and lack of Siri integration, the new Parallels ports Windows 10's digital assistant Cortana, onto the Mac desktop. FULL STORY >

Opera Software recently announced its acquisition of Bemobi, a leading, subscription-based mobile-app-discovery service in Latin America. FULL STORY >

Check Point Software Technologies Ltd recently announced that its mobile security research team discovered a vulnerability in Android that affects devices made by major manufacturers including LG, Samsung, HTC and ZTE. FULL STORY >

As an organisation embarks on a digital transformation strategy, one of the most visible (and most important) functions that need to evolve is that of marketing. FULL STORY >

Simply copying digital innovators at a superficial level is not enough to stay ahead of a fast-changing market. FULL STORY >

Despite its large size, the MX Master wireless mouse is actually a pleasure to hold and use. FULL STORY >

With day-zero support, customers can upgrade to Windows 10 and manage devices in Horizon and AirWatch today FULL STORY >

Canon has announced its new professional multi-purpose video camera which boasts a maximum ISO in excess of 4 million. FULL STORY >

It has been a frantic first few days for Windows 10, but the feedback is very positive according to Microsoft. After the first 24 hours, an estimated 14 million devices already have it. FULL STORY >

Having made the announcement that Windows 10 would be released on 29 July, now Microsoft has kept to its word, and begun rolling out the free upgrade to 190 countries. FULL STORY >

Picture yourself taking a selfie, holding up the camera, tapping through to the front-facing camera, trying to keep your hand steady, laughing and shaking but finally getting the shot. FULL STORY >