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Life-changing contact centre agent wins international Genesys CX Hero award

 By Staff Writer 2 October 2019

First South African to win Genesys global award aims to open doors for others to global opportunities. FULL STORY >

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Genesys invites all Customer Experience professionals to Amsterdam in September

 By Press Release 19 August 2019

Genesys has announced the dates for its forthcoming G-Summit, taking place in Amsterdam. FULL STORY >

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Swinging the balance of power: now the customer really is in charge

 By Press Release 23 January 2017

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

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Addressing the laws of innovation

 By Press Release 16 January 2017

Genesys Interactive Intelligence forum reveals that only innovations that diminish a limitation and change market rules will become disruptive FULL STORY >

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