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Swinging the balance of power: now the customer really is in charge

 By Press Release 23 January 2017

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

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Addressing the laws of innovation

 By Press Release 16 January 2017

Genesys Interactive Intelligence forum reveals that only innovations that diminish a limitation and change market rules will become disruptive FULL STORY >

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