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The Impact of Innovation in ITSM Across the African Continent

 By Press Release 27 October 2025

NextGen Service Desks have become the solution for some of the continent’s largest and most complex organisations by transforming traditional support into intelligent, integrated ecosystems that leverage automation, analytics, and... FULL STORY >

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Continual service improvement is key to tackling the top ITSM challenges of 2014

 By Staff Writer 27 February 2015

The year 2014 saw several interesting developments within the IT space, from the emergence of the Internet of Things (IoT) and the growth of machine-to-machine (M2M) communication, to a growing interest in the... FULL STORY >

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