The anatomy of a winning customer experience strategy as peak shopping season looms
By Industry Contributor 21 November 2024By Olatayo L-Ajai, Regional Manager for West Africa at Infobip FULL STORY >
Chatbot technology is empowering South Africa’s digital natives who are shaping the future of communication
By Industry Contributor 14 June 2024By Lerato Bojabotseha, Customer Growth Executive at Infobip FULL STORY >
Embracing AI to help reshape business dynamics and customer interaction - propelling innovation and creativity
By Industry Contributor 3 May 2024By Tamara Rajić, Director of Business Strategy EMEA at Infobip FULL STORY >
Banks must embrace next-generation solutions to meet customer demand for a data-driven journey
By Industry Contributor 11 April 2024By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >
Data from Infobip shows impact of conversational customer experiences and GenAI in 2023
By Press Release 28 March 2024New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >
Cracking the code – Unravelling the complexities of omnichannel communication excellence in the retail space
By Industry Contributor 21 July 2023By James Gachie, Industry Lead at Infobip FULL STORY >
Digital spam: Retailers must strike a balance
By Industry Contributor 7 July 2023By Isaac Akanni, Customer Growth Manager – Africa at Infobip FULL STORY >
Safeguarding your business and customers from digital threats and the rise of SIM swap fraud
By Industry Contributor 9 March 2023By Mirza Bukva, Head of Telecom Partnerships: Africa at Infobip FULL STORY >
Organisational culture change needed to address gender bias in Africa’s ICT space
By Industry Contributor 10 August 2022By Doreen Kinja, Sales Team Leader at Infobip Africa FULL STORY >
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
By Press Release 3 August 2022Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries. FULL STORY >
Why data protection must become part of an organisation’s culture
By Industry Contributor 28 July 2022By Imraan Kharwa, Data protection officer at Infobip FULL STORY >
Messaging gateways ensure the SMS remains a key part of customer engagement
By Industry Contributor 14 June 2022By Hrvoje Zorko, Product Sales Expert Africa at Infobip FULL STORY >
Organisations need to invest in digital, customer-facing technology to secure success
By Industry Contributor 28 April 2022By Orediretse Molebaloa, Regional Sales Engineering Manager at Infobip – Africa FULL STORY >
Africa holds opportunities for digital natives, but the continent must prioritise digitally-enabled socioeconomic growth
By Industry Contributor 25 April 2022By Darijan Boskovic, Sales Director at Infobip Africa FULL STORY >
Adopting a multi-channel contact centre strategy is key for MNOs to improve CX and boost competitiveness
By Industry Contributor 14 April 2022By Sizo Nkosi, Partnerships Manager for MNOs at Infobip FULL STORY >
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