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Swinging the balance of power: now the customer really is in charge

By Press Release 23 January 2017

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

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Addressing the laws of innovation

By Press Release 16 January 2017

Genesys Interactive Intelligence forum reveals that only innovations that diminish a limitation and change market rules will become disruptive FULL STORY >

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AI set to disrupt business - Interactive Intelligence

By Press Release 20 July 2016

Smart businesses will move quickly to harness artificial intelligence, as they have done with every disruptive technology in the past says Interactive Intelligence. FULL STORY >

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Beyond the cloud: what your business will look like in the future

By Ryan Noik 13 June 2016

South African companies moving to cloud-based infrastructure need to understand that the cloud is not the end of the journey – it is just the first step on the way to truly revolutionary new ways of doing business FULL STORY >

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The Uber Era - Using Innovative Cloud Solutions to Avoid Disruption

By Ryan Noik 13 May 2016

Staying relevant in a disruptive environment is top of mind for businesses today. To succeed, businesses must start evaluating innovative new cloud approaches, says Andre le Roux, Africa region MD for Interactive Intelligence. FULL STORY >

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Interactive Intelligence launches Customer Engagement Cloud Service in South Africa

By Ryan Noik 14 April 2016

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

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Interactive Intelligence: Five Trends Set to Revolutionize the Customer Experience in 2016

By Staff Writer 28 January 2016

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

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Understanding the customer more important than ever before - Interactive Intelligence

By Staff Writer 20 January 2016

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

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Interactive Intelligence launches enhanced global partner program

By Press Release 10 December 2015

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. FULL STORY >

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Interactive Intelligence to host “Six Top Challenges of Deploying a Multichannel Contact Centre” web event

By Press Release 9 November 2015

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

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Interactive Intelligence wins Ventana Technology Innovation Contact Centre Award

By Press Release 2 November 2015

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

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Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan

By Press Release 12 October 2015

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

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Interactive Intelligence named market leader in Ovum’s multichannel cloud contact centre report

By Staff Writer 28 August 2015

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

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Omnichannel strategies: what you need to know before implementation

By Staff Writer 24 August 2015

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

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Customer experience starts with staff experience

By Staff Writer 23 June 2015

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

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