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The anatomy of a winning customer experience strategy as peak shopping season looms

 By Industry Contributor 21 November 2024

By Olatayo L-Ajai, Regional Manager for West Africa at Infobip FULL STORY >

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Personalisation platforms, and their role in customer service

 By Industry Contributor 18 June 2019

Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >

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Opinion - Balancing the digital demand with the human touch

By Press Release 20 January 2017

Michiel Lely, VP of Practices, EMEA at Verint, explains why digital channels cannot and should not replace the personalisation offered by human beings. FULL STORY >

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Getting personalisation just right

 By Staff Writer 16 April 2015

Digitalisation offers great opportunities to personalise customer experiences—but companies need to understand the nuances to achieve good results FULL STORY >

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