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The anatomy of a winning customer experience strategy as peak shopping season looms

By Industry Contributor 21 November 2024

By Olatayo L-Ajai, Regional Manager for West Africa at Infobip FULL STORY >

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Open Source at the forefront of next-gen ICT infrastructure management

By Press Release 25 July 2022

The demands placed on businesses to automate and streamline ICT infrastructure management has placed open source technology under the microscope and highlighted a range of benefits. FULL STORY >

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One year of POPIA: Have you done enough?

By Staff Writer 11 July 2022

By Zaakir Mohamed, Director: Head of Corporate Investigations and Forensics; Savanna Stephens, Senior Associate: Corporate and Commercial; and Mawande Ntontela, Associate: Corporate Investigations and Forensics, at CMS South Africa FULL STORY >

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Industry Insight: A reactive approach could leave your data wide open to vulnerabilities

By Industry Contributor 2 August 2021

A reactive approach to the Protection of Personal Information Act of ‘doing something has to be better than nothing’ could leave businesses in a worse predicament than when they started, argues Galix MD... FULL STORY >

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POPIA 101 - A practical guide to the most important aspects

By Industry Contributor 1 April 2021

All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects FULL STORY >

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Personalised health – the next frontier of biotech – is here now

By Ryan Noik 6 April 2020

With Viome and Next Biosciences' introduction of its Microbiome Gut Intelligence test locally, biotechnology and personalised health has come in reach of ordinary South Africans FULL STORY >

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Personalisation platforms, and their role in customer service

By Industry Contributor 18 June 2019

Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >

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Zebra Technologies Helps Retailers Take Personal Shopping to The Next Level

By Staff Writer 1 October 2018

PS20 personal shopper solution helps retailers deliver a superior customer experience and improve sales FULL STORY >

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Artificial Intelligence: Moving us from personal computers to personalised computing

By Opinion 22 February 2018

Thibault Dousson, general manager, Lenovo South Africa & SADC, unpacks how personal computing has change in the era of AI. FULL STORY >

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MyCybercare to launch personal data monitoring service via partnership with Eyeonid

By Press Release 1 February 2018

MyCybercare has partnered with the Eyeonid Group AB to further protect its customers from cyber threats. FULL STORY >

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Dell Opinion - Embracing The New Workforce

By Opinion 10 November 2017

Chris Buchanan, the director of end user computing for Africa at Dell South Africa, makes the case for shifting perceptions of the workforce and explains how to effectively optimise employees' productivity. FULL STORY >

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President’s small business focus in SONA2017 is welcome

By Press Release 10 February 2017

President Jacob Zuma's State of the Nation Address for 2017 has wisely put Small & Medium Businesses at the centre of the country's economic growth strategy for the next few years. FULL STORY >

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#SONA2017: Here is why small businesses should care about the SONA

By Press Release 6 February 2017

President Jacob Zuma will set the political and economic pace for 2017 when he presents his annual State of the Nation Address (SONA) this week. He and his cabinet have their work cut out this year as they focus on reigniting... FULL STORY >

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Opinion - Balancing the digital demand with the human touch

By Press Release 20 January 2017

Michiel Lely, VP of Practices, EMEA at Verint, explains why digital channels cannot and should not replace the personalisation offered by human beings. FULL STORY >

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POPI is coming, are businesses ready?

By Press Release 27 October 2016

The Protection of Personal Information Act is inching towards completion. With talk of it being ready for rolling out, potentially as soon as 2017, companies need to ensure that they’re shifting towards compliance or risk coming under fire, notes INOVO... FULL STORY >

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