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Discover the gems hidden within conversations

 By Industry Contributor 22 March 2022

It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

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Value: The beating heart of the chatbot personalisation revolution.

By Industry Contributor 9 March 2022

How many peppers would Peter have picked if the chatbot had called him by name? Wynand Smit, CEO of INOVO looks at how personal means business. FULL STORY >

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Get connected with your customer in 2021, or else...

 By Industry Contributor 22 January 2021

The world has changed. The customer has changed. Have you? FULL STORY >

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Beating fraud with voiceprints

 By Staff Writer 1 March 2016

Confidentiality is a non-negotiable when it comes to protecting the privacy of customers. The trouble is, companies may find themselves at the mercy of unscrupulous fraudsters as a result of data breaches. FULL STORY >

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