It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

How many peppers would Peter have picked if the chatbot had called him by name? Wynand Smit, CEO of INOVO looks at how personal means business. FULL STORY >

The world has changed. The customer has changed. Have you? FULL STORY >

Confidentiality is a non-negotiable when it comes to protecting the privacy of customers. The trouble is, companies may find themselves at the mercy of unscrupulous fraudsters as a result of data breaches. FULL STORY >