Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

In the wake of two years of significant breaches to large organisations that play critical roles in providing infrastructure or services, Stephen Osler from Nclose offers his perspective. FULL STORY >

BT and Rackspace Technology, a leading end-to-end, multicloud technology solutions company, have announced a partnership agreement to transform BT’s multinational customers’ cloud services. FULL STORY >

This week LG appointed three new brand ambassadors who came up with the best ideas to empower local communities. FULL STORY >

Remote working in Africa is here to stay, but it comes with some security risks that need to be addressed. FULL STORY >

The majority of managed service providers (MSPs) across the META region are currently planning to add new services to their cybersecurity portfolio, with threat intelligence among their top choices, according... FULL STORY >

Leading global cybersecurity company, Kaspersky, has announced the continuation of its partnership contract with Scuderia Ferrari. FULL STORY >

Pieter Bensch from Sage offers five proactive steps businesses can implement to grow and thrive in 2022. FULL STORY >

Kaspersky has launched a new way to improve cybersecurity awareness - an entertaining and informative graphic novel. Rashed Al-Momani expands on the importance of this new format, the evolving cybersecurity landscape... FULL STORY >

The convergence of network and security means CISOs are now firmly in the spotlight, becoming the new Chief Trust Officer for their organisations. Tris Morgan, Director of Global Advisory, BT, shares his views. FULL STORY >

More than a fourth of employees in South Africa feel more connected with colleagues while working remotely, according to a new study. FULL STORY >

Dell Technologies' Mohammed Amin offers a review of the technologies that emerged in the year past, and a look ahead at what technologies will shape 2022. FULL STORY >

It's a new year, and with every year, comes hopes, fears, plans and predictions. Mandy Duncan from Aruba offers up four of the company's main ones for 2022. FULL STORY >

AI needs to move past its carefree days and become part of the fabric of everyday business, asserts Blue Prism's Greg Newton. FULL STORY >

Sounding a note of optimism for the future, Dell Technologies' Mohammed Amin explains why there is cause for hope, and why he believes the best days lie ahead. FULL STORY >