Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

How do you fight back against anti-feminism critics? You get the new female Thor to beat them senseless and show she's just as formidable as her male counterpart. FULL STORY >

The festive season may be over for another year, but this is no reason for organisations to reduce their efforts to curb alcohol consumption in the workplace. FULL STORY >

Telecommunications and advanced analytics are a symbiotic duo that can help fast track African development and revolutionise business, says LGR Telecommunications. FULL STORY >

Due to growing demand amongst resellers for assistance in establishing themselves as cloud businesses, WestconGroup Southern Africa has further bolstered its Microsoft technical support skills with a key appointment in this area. FULL STORY >

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

It’s conceivable that one day biometrics may replace passwords completely, across many different services says Martin Walshaw, senior engineer at F5 Networks. FULL STORY >

Google's blogging platform is set to restrict sexually explicit/graphic content as of 23 March. Those blogs that do show such content, will be made private according to Google. FULL STORY >

The Aorus X7 flips convention the finger, being slender for a gaming machine offering SLI graphics, while retaining all the grunt of a hardcore, where-the-rubber-meets-the-road gaming notebook FULL STORY >

A great pair of earphones can sometimes be hard to come by. Luckily, three new models made their international debut recently, pushing the conventional envelope. FULL STORY >

Increased load shedding and endless electricity price hikes continues to haunt South Africa. A recent statement by the Democratic Alliance (DA) estimates that, since 2008, load shedding has cost the country R 300bn and 1 million jobs. FULL STORY >

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Apex Real Time Solutions, a local warehousing management solutions provider, has partnered with One Channel, Africa's fastest growing ERP service provider. Apex specialises in implementing a range of warehouse management system (WMS)... FULL STORY >

Forget the Hummer, if you want to dominate both on and off-road, here are two new options to whet your bundu bashing appetite - The Mercedes-Benz G500 4x4 and Ariel Nomad. FULL STORY >

If there is one thing Twitter is not doing, it is standing still. In an interview with Ali Jafari, the vice president of sales for Europe, he elaborated on a number of new features the popular social network and content sharing platform has... FULL STORY >