0 comments

Underpinning SA’s Business process outsourcing explosion – why the tech stack is crucial

By Industry Contributor 27 September 2022

Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >

0 comments

Redefining the boundaries of human engagement

By Industry Contributor 2 June 2022

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

0 comments

New voice recognition technologies to bring call centres woes to an end

By Ryan Noik 17 June 2016

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

0 comments

Interactive Intelligence launches Customer Engagement Cloud Service in South Africa

By Ryan Noik 14 April 2016

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

0 comments

Not Blinded by Buzzwords: Why choosing the right Cloud Provider requires a critical approach

By Staff Writer 13 May 2015

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

(Page 1 of 1) 1 |

Read
Magazine Online
TechSmart.co.za is South Africa's leading magazine for tech product reviews, tech news, videos, tech specs and gadgets.
Start reading now >
Download latest issue

Have Your Say


What new tech or developments are you most anticipating this year?
New smartphone announcements (43 votes)
Technological breakthroughs (27 votes)
Launch of new consoles, or notebooks (14 votes)
Innovative Artificial Intelligence solutions (28 votes)
Biotechnology or medical advancements (21 votes)
Better business applications (132 votes)