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Major platform update by cloud contact centre provider 1Stream

 By Staff Writer 16 September 2015

1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. FULL STORY >

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Why e-commerce companies need to reassess the ‘traditional’ call centre

By Staff Writer 17 July 2015

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

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