Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

With falling commodity prices and a declining currency, South Africa’s economy is under greater strain than ever before FULL STORY >

1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. FULL STORY >

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

Aspect Software encourages contact centres to utilise their analytics to extract key information and data FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >