Marius de la Rey and Jan Moganwa of Absa, give their takes on how bots can add value to the workplace, and in particular help deliver better customer service. FULL STORY >

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >

TechSmart Business chats to Anthony Doherty of Microsoft South Africa, as he details the company's view on the local enterprise mobility space and their engagements thereof. FULL STORY >

LG has taken the bull by the broken horns in an attempt to offer its customers a variety of after sales service and repair options. FULL STORY >