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Transforming the call centre with social media

By Press Release 16 March 2017

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

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Customer Service – are self-service channels right for your business?

By Press Release 7 March 2017

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

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Poor customer service is costing companies billions

By Press Release 10 February 2017

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

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Cell C solidifies customer promise with Ask Afrika Orange Index Awards

By Press Release 3 November 2016

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >

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Microsoft SA and the ever-evolving enterprise mobility landscape

By Robin-Leigh Chetty 20 May 2015

TechSmart Business chats to Anthony Doherty of Microsoft South Africa, as he details the company's view on the local enterprise mobility space and their engagements thereof. FULL STORY >

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LG launches Care and Delight campaign

By Ryan Noik 8 November 2011

LG has taken the bull by the broken horns in an attempt to offer its customers a variety of after sales service and repair options. FULL STORY >

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What new tech or developments are you most anticipating this year?
New smartphone announcements (8 votes)
Technological breakthroughs (11 votes)
Launch of new consoles, or notebooks (8 votes)
Innovative Artificial Intelligence solutions (7 votes)
Biotechnology or medical advancements (13 votes)
Better business applications (4 votes)