Leveraging the omnichannel can dramatically improve debt collection and customer service
By Industry Contributor 18 April 2024Martie De Beer from Telviva unpacks the keys to successful debt collection and customer service in today's dynamic business environment. FULL STORY >
South Africa’s unsustainable consumer debt levels require urgent attention
By Staff Writer 14 June 2022Vicious cycle of debt is a serious concern with far-reaching implications for the entire payments industry, says tech and financial gateway service provider PAYM8 CEO Andrew Springate. FULL STORY >
2018: calling in the debts
By Opinion 24 January 2018The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >
The financial implications of an ineffective outbound contact centre
By Staff Writer 11 May 2015Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >
IT debt to hit one trillion dollars by 2015
By Tom Manners 27 September 2010Gartner believes IT debt incurred by lack of system maintenance will hit one trillion dollars by 2015. FULL STORY >
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