Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. FULL STORY >

First detailed at Baselworld 2015 earlier in the year, luxury watchmaker Tag Heuer has now debuted its Connected Watch, which is set to retail for $1500. FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Intel Corporation introduced the 6th Generation Intel Core processor family, the company’s best processors ever. FULL STORY >

The theme for Women’s Month 2015 is ‘Women United in Moving South Africa Forward’ FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

The concept of the ‘smart city’ is growing in popularity as more and more connected technologies emerge. FULL STORY >

In an effort to address user concerns on its social media platform, Twitter has begun denying access to Tweeted jokes that are reported as infringing on copyright. FULL STORY >

For some cup-to-bean coffee is still the business, and for them the Philips Saeco Intelia Evo will be the real deal. FULL STORY >