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The anatomy of a winning customer experience strategy as peak shopping season looms

By Industry Contributor 21 November 2024

By Olatayo L-Ajai, Regional Manager for West Africa at Infobip FULL STORY >

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One year of POPIA: Have you done enough?

By Staff Writer 11 July 2022

By Zaakir Mohamed, Director: Head of Corporate Investigations and Forensics; Savanna Stephens, Senior Associate: Corporate and Commercial; and Mawande Ntontela, Associate: Corporate Investigations and Forensics, at CMS South Africa FULL STORY >

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Industry Insight: A reactive approach could leave your data wide open to vulnerabilities

By Industry Contributor 2 August 2021

A reactive approach to the Protection of Personal Information Act of ‘doing something has to be better than nothing’ could leave businesses in a worse predicament than when they started, argues Galix MD... FULL STORY >

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POPIA 101 - A practical guide to the most important aspects

By Industry Contributor 1 April 2021

All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects FULL STORY >

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Personalised health – the next frontier of biotech – is here now

By Ryan Noik 6 April 2020

With Viome and Next Biosciences' introduction of its Microbiome Gut Intelligence test locally, biotechnology and personalised health has come in reach of ordinary South Africans FULL STORY >

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Personalisation platforms, and their role in customer service

By Industry Contributor 18 June 2019

Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >

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Zebra Technologies Helps Retailers Take Personal Shopping to The Next Level

By Staff Writer 1 October 2018

PS20 personal shopper solution helps retailers deliver a superior customer experience and improve sales FULL STORY >

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Artificial Intelligence: Moving us from personal computers to personalised computing

By Opinion 22 February 2018

Thibault Dousson, general manager, Lenovo South Africa & SADC, unpacks how personal computing has change in the era of AI. FULL STORY >

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MyCybercare to launch personal data monitoring service via partnership with Eyeonid

By Press Release 1 February 2018

MyCybercare has partnered with the Eyeonid Group AB to further protect its customers from cyber threats. FULL STORY >

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Opinion - Balancing the digital demand with the human touch

By Press Release 20 January 2017

Michiel Lely, VP of Practices, EMEA at Verint, explains why digital channels cannot and should not replace the personalisation offered by human beings. FULL STORY >

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POPI is coming, are businesses ready?

By Press Release 27 October 2016

The Protection of Personal Information Act is inching towards completion. With talk of it being ready for rolling out, potentially as soon as 2017, companies need to ensure that they’re shifting towards compliance or risk coming under fire, notes INOVO... FULL STORY >

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Gartner: When to expect Devices and Connected "Things" to start talking to one another

By Staff Writer 22 February 2016

The mobile app marketplace, dominated by the Apple App Store and Google Play, are a focal point for smartphone users. After eight years of searching for, downloading and using smartphone apps, users are... FULL STORY >

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The revolution of the personal cloud

By Staff Writer 9 February 2016

For many users, public cloud solutions do not offer appropriate levels of security for data, and also are typically limited in the amount of storage that can be accessed in a cost effective manner. As a result, personal cloud solutions are becoming... FULL STORY >

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WD makes cloud storage more personal (and private)

By Staff Writer 3 September 2015

WD, a Western Digital company, has introduced significant enhancements to WD’s family of My Cloud personal storage devices FULL STORY >

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Facebook reportedly testing digital assistant for its Messenger app

By Robin-Leigh Chetty 14 July 2015

As a new component integrated into its Messenger app, reports say Facebook is testing out a new digital assistant, Moneypenny, with a view to compete with Chinese rival services. FULL STORY >

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