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Redefining the boundaries of human engagement

 By Industry Contributor 2 June 2022

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

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Discover the gems hidden within conversations

 By Industry Contributor 22 March 2022

It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

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Shifting Analytical Gear in the Contact Centre

 By Industry Contributor 20 January 2022

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

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