Often customer experience is measured using checklists and monitored in isolation – without considering the multiple aspects that make up the entire customer experience, says Euphoria Telecom CEO, George Golding. FULL STORY >

Suveer Ramdhani, chief development officer at SEACOM notes that a lack of engineering skills in some countries, governments and private sector should work together to improve broadband penetration... FULL STORY >

African telecommunications company Paratus Telecom has entered the local telecoms market by acquiring Maxwell Technology (Pty) Limited, a full-spectrum end-to-end connectivity solutions provider. FULL STORY >

Pan-African telecoms enabler SEACOM extends its corporate market offering, under its SEACOM Business initiative, to the East African region by providing Internet connectivity and cloud services directly to corporates in Kenya. FULL STORY >

AfricaCom is expanding. Traditionally a primarily telecommunications focused event, the conference this year will become more of a diverse festival that encompasses telecommunications (still) but with an additional focus on technology and the... FULL STORY >

Telkom officially threw down the gauntlet to mobile operators this week, launching its new FreeMe offering at a glitzy dinner in Hyde Park. FULL STORY >

The internet is transitioning from being a ‘nice to have’ to being a necessary utility for both business and home users, making it imperative it for internet connections to be fast and stable, according to Calvin Collett, CEO at iConnect... FULL STORY >

MIA Telecoms, the sole distributor of Samsung telecommunication and PABX equipment in Sub-Saharan Africa, has introduced Samsung WLAN for Wireless Enterprise FULL STORY >

Five additional suburbs have endorsed Vumatel to join the growing list of Vumatel ‘fibrehoods’ in South Africa FULL STORY >

Telecom service providers across the globe are faced with challenging market conditions, coupled with declining revenue. FULL STORY >

South African businesses are wasting up to 20% of their telecommunications spend every year. This is a staggering R20 billion, and means that for every R5 spent, R1 is being thrown down the drain. This is... FULL STORY >

Easy and convenient, Wi-Fi is set for a boom if, or rather when, Wi-Fi-based offloading takes off. Iwan Pienaar tries to connect. FULL STORY >

Near-field communications (NFC) and machine-to-machine (M2M) communication promise to bring innovation to multiple industries in the next few years. Lance Harris investigates. FULL STORY >

Multinationals seeking to make inroads into Africa now have a viable and flexible means, thanks to Broadlink building its own hub to connect to the continent. FULL STORY >

We round up the most important news and developments happening in the Telecoms industry, with applications for AfricaCom 2014 now open, IS debuts three new PoPs for African network and GSMA unveil mHealth solution for sub-Saharan Africa. FULL STORY >