A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the company.

With this top of mind, Avis is in the process of rolling out a new innovative service to create a more seamless car rental experience for its customers. It is a new digital rental agreement system, which speaks to more efficient and paperless system with email functionality for customers’ convenience.

Customer service is key

Rainer Gottschick, Chief Executive, Avis Rent a Car southern Africa, says, “The new service displays Avis’ commitment to adopting innovative processes and systems to serve our customers changing needs. We understand that no two customers are the same. Exceeding our customer’s expectation is a core pillar of the business and is in keeping with our brand promise that people are more important than cars,” he says.

The new digital rental agreement aims to provide a quicker, safer, modern and paperless solution for a positive environmental impact to the rental process. Tablets have been installed at all major airport branches, with the remainder branches to be rolled out before the end of the year.  The digital offering also allows for the completed rental agreement to be emailed to the customer, promoting efficiency.     

Sustainable, green business

“Our commitment to the environment is key to our business practice.  The new digital rental agreement is another initiative that will ensure that we live up to our commitment of protecting our environment and managing our resources more sustainably,” Gottschick concludes.