Huawei Consumer Business Group South Africa announced the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. The service centres are open to customers and will provide the finest service satisfaction under one roof. Customers can look forward to dedicated services such as training sessions, onsite device repairs, free device engraving and an extensive range of accessories to choose from.
According to Charlene Munilall, GM of Huawei Consumer Business Group SA, Huawei has a wide of range of products and services that are not always available to customers and with the store opening this will enable more customers to have a hands-on experience with all products.
“As an innovative brand, Huawei intends to create an interactive space where every customer is important and will be treated as such by our in-store tech heroes. We understand that consumers seek holistic experiences to fit their lifestyles and our service stores succeed in providing this”, says Munilall.
The service centres are situated in Melrose Arch in Johannesburg and in Canal Walk in Cape Town. These stores have been designed to integrate technology, service, and repair in a seamless fashion to give customers the convenience they desire from an all-in-one experience hub. Both stores will allow consumers to have the best possible service and experience with free Wi-Fi.
Value Added products and service
In addition Huawei select is a service offering for high-end value products providing a solution for broken screens, liquid damage, and the store will provide onsite repair and replacement for P8, P9, P9 Plus, Mate S and Mate 8. There will also be a VIP service for Mate 8, P9, and P9 Plus with a service offering including door to door collection
These offerings are targeted specifically for high end products as Huawei believes that a premium brand and premium service is inseparable. The service store is allowing South African consumers to experience the brand in a way they never have before.
“We are placing the customer at the centre of integrating technology, service and lifestyle in an interactive environment. We believe the Huawei customer demands more from technology and with these service centres we intend to close the loop”, concludes Munilall.