PostNet SA stores across South Africa have now been furnished with the necessary software to be able to conduct basic software repairs and upgrades in store. For more technical repairs, handsets are sent from any PostNet store in the country to the technical experts at The Sony Ericsson Service Centre in Johannesburg via PostNet’s courier network.

 

Sonja Shear, head of marketing for Sony Ericsson SA, said, ?Sony Ericsson doesn’t just want to be a handset provider but rather a lifetime partner for our customers. Should our customers want technical information about our products, want to bring certain details about our products to our attention or simply require support, we aim to be able to offer these to our customers in the easiest, hassle free and quickest way possible.” 

 

On the decision to choose PostNet, Shear commented, “We identified a customer need for an immediate service solution from the feedback we were receiving from unhappy customers about lengthy waiting periods and the fact that a solution for their handset issues was so hard to come by. PostNet, South Africa’s largest privately owned counter network in the document and parcel industry, trading across over 229 owner-managed retail stores, that serve in excess of 55,000 'walk in' customers per day, was the perfect partner given their nationwide footprint and ability to be able to facilitate the technical support with software upgrades and general handset issues.”

 

Sony Ericsson is passionate about their product delivery and after sales service which is where the idea to partner with PostNet was born, “We aim to have the clients’ handset back with the client within five working days and the extensive PostNet network means that the closest store will be inevitably nearby.” concluded Shear.

 

Chris Wheeler, managing director of PostNet SA added, “PostNet is a solutions based business service centre and is focused on delivering great customer service to its diverse customer base. The partnership with Sony Ericsson to facilitate the repair process makes complete sense. Our stores are conveniently located around South Africa and our courier network allows us to move documents and parcels between stores and the repair centre at great pace.”

 

Sony Ericsson and PostNet SA aim to roll out 250 stores by the end of 2010.