Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

Studies conducted by Research Company JD Power & Associates indicate that Interactive Voice Response (IVR) accounts for 27% of US customers’ total call experience. FULL STORY >

A UPS has become one of the most critical pieces of office equipment in South Africa, given the on-going power problems as well as the essential nature of technology equipment such as servers, switches... FULL STORY >

As part of a promotion for Terminator: Genisys, movie-goers in select US cinemas will be able to play an in-theatre interactive game before the film begins. FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Rocksteady Games, via Take-Two Interactive, has filed suit against the BBC, for its plans to produce a 90 minute movie based on Grand Theft Auto’s development. FULL STORY >