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The evolving role of AI in business process outsourcing

By Industry Contributor 1 December 2025

Mervyn Pretorius, Group CTO, CCI Global and Cobus Pretorius, SVP: Development, CCI South Africa examine the role of AI in business process outsourcingand explain why AI doesn't spell doom. FULL STORY >

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CCI Acquires AviaContact, Establishing First European Site to Strengthen Travel & Leisure Capabilities

By Staff Writer 31 October 2025

CCI’s recent acquisition of AviaContact is set to support job creation and open new opportunities in Europe. FULL STORY >

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Building stronger communities through partnership

By Industry Contributor 14 April 2025

No matter where in the world a company is based, it exists within its community, and the success of one is by some measure linked to the success of the other. Peter Andrew, the CEO of CCI South Africa explains. FULL STORY >

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Key Trends Transforming the BPO Industry in 2025

By Industry Contributor 20 January 2025

Peter Andrew, CEO, CCI South Africa unpacks several key trends that are driving innovation, growth, and transformation in the business process outsourcing space. FULL STORY >

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Impact sourcing is an important bridge to a career in the BPO industry

By Industry Contributor 12 December 2024

Lizelle Strydom, Managing Director, CareerBox Africa explains how impact sourcing can be an important bridge to a career in the burgeoning BPO industry. FULL STORY >

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What makes Africans excel at customer service

By Staff Writer 28 May 2024

Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >

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Africa is an increasingly attractive market for BPO services

By Industry Contributor 21 May 2024

In celebration of World Africa Day on the 25th of May, CareerBox's Lizelle Strydom discusses the attractiveness of Africa for investment. FULL STORY >

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Why more companies should invest in socially responsible hiring

By Industry Contributor 13 February 2024

Lizelle Strydom, Managing Director, CareerBox Africa, explains why impact sourcing is essential now. FULL STORY >

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Making an investment in the future

By Industry Contributor 26 January 2024

Peter Andrew, the CEO of CCI South Africa, explains why role played by the BPO industry in investing in South Africa’s youth is critical tothe country's future. FULL STORY >

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Industry Insight: Our diversity is Africa's superpower

By Industry Contributor 17 January 2024

Lizelle Strydom from CareerBox begins 2024 by unpacking how diversity is key to our growth, and why talent holds hope for the continent's development. FULL STORY >

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