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Transforming the call centre with social media
By Press Release 16 March 2017One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >
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Poor customer service is costing companies billions
By Press Release 10 February 2017Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >
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