One of the most common questions asked of the Business Process Outsourcing (BPO) sector is, ‘will Artificial Intelligence take jobs from the sector?’. The answer is a resounding no. Mervyn Pretorius – Chief Technology Officer, CCI... FULL STORY >

Mithum Singh, Chief Services Officer, CCI South Africa explains the bounty and benefits that the global shared services sector can bring to the country. FULL STORY >

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >

Artificial Intelligence has received a lot of attention of late as it looks set to revolutionise and transform the way organisations and their people work. Mervyn Pretorius, Chief Technology Officer at CCI South Africa,... FULL STORY >

Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >

By Tennille Bell, National General Manager Sales at Programmed Process Outsourcing (PPO) FULL STORY >