What makes Africans excel at customer service

By Staff Writer 28 May 2024

Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >


Providing shared services that offer excellence to everyone in the value chain

By Industry Contributor 27 February 2024

Mithum Singh, Chief Services Officer, CCI South Africa explains the bounty and benefits that the global shared services sector can bring to the country. FULL STORY >


Making an investment in the future

By Industry Contributor 26 January 2024

Peter Andrew, the CEO of CCI South Africa, explains why role played by the BPO industry in investing in South Africa’s youth is critical tothe country's future. FULL STORY >


CareerBox and BPO offer an Answer to the Scourge of Unemployment

By Ryan Noik 22 September 2023

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >


CCI South Africa clean up recent BPESA GBS Alchemy awards

By Staff Writer 18 November 2022

Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >


Five strategies to bridge the gender divide in business leadership

By Industry Contributor 29 August 2022

More than two thirds of South African managers are men. Anusha Ramraj, Financial Director, CCI South Africa questions where local companies are falling short and what we can learn from those getting it right FULL STORY >

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