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Redefining the boundaries of human engagement

By Industry Contributor 2 June 2022

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

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Shifting Analytical Gear in the Contact Centre

By Industry Contributor 20 January 2022

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

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