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A.I. Customer Service: Are you talking to Mr. Bob or Mr. Bot?

By Opinion 11 October 2017

Chatbots have landed. They are infiltrating the world of marketing and they are here to stay. If that sounds slightly unsettling, this thought might be even more: chances are that you have interacted with a chatbot on more than one... FULL STORY >

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Where do humans fit in a world of digital personal assistants?

By Press Release 22 June 2017

By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >

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AI heavyweights heading Cape Town for groundbreaking BotCon Africa 2017 conference

By Press Release 25 May 2017

The future of human-computer interaction will be up for debate in Cape Town this week, when some of the world’s leading thinkers and practitioners in the cutting-edge field of conversational interfaces will... FULL STORY >

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Amazon opens up Alexa's voice technology to devs

By Robin-Leigh Chetty 20 April 2017

It appears as if Alexa, or similar voice controlled assistants, could be ported to other devices and products in future. FULL STORY >

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Facebook challenges developers in the Middle East and Africa to create the smartest Bots for Messenger

By Press Release 15 February 2017

Facebook is asking developers across the Middle East and Africa to create innovative bots in the Bots for Messenger Developer Challenge. FULL STORY >

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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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