Chatbot technology is empowering South Africa’s digital natives who are shaping the future of communication
By Industry Contributor 14 June 2024By Lerato Bojabotseha, Customer Growth Executive at Infobip FULL STORY >
DRUID announces first South African partnership with Tangent Solutions
By Press Release 2 November 2021This is the first DRUID Partnership in the South African market. FULL STORY >
Could AI be the future of customer service?
By Industry Contributor 25 May 2021By James Bayhack, Director for Sub-Saharan Africa at CM.com FULL STORY >
Most chatbots do not work for highly regulated industries - here’s how to change that
By Industry Contributor 16 October 2020By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >
How to prepare for the new world of digital workers
By Industry Contributor 29 May 2020By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >
Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >
Opinion - The rise of the new-age digital assistant experience
By Industry Contributor 17 May 2019What will better digital assistants mean for users, and will they replace customer service agents entirely? Craig Nel, Mobile & Cognitive Experience (MCX) Leader at Oracle Middle East, Africa and Turkey, offers his perspective. FULL STORY >
Four ways in which chatbots can help meet customer expectations
By Staff Writer 8 May 2018According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >
Liberty Short Term insurance turns to robot for transformation
By Ryan Noik 19 March 2018In the digital age, it seems like the old catchphrase “show me the money” has been replaced with “show me your chatbot”. Liberty Short term Insurance provided a sneak peak into its impending chatbot, launching later this... FULL STORY >
Chatbots - a ‘quick win’ in improving Government service delivery
By Opinion 13 March 2018By Saurabh Kumar, CEO at In2IT Technologies FULL STORY >
Chatbots to be the differentiator as South African business goes digital
By Opinion 1 February 2018By Craig Nel, Cloud Platform Leader - Mobile, BOTs and AI at Oracle Middle East, Africa and Turkey. FULL STORY >
Opinion - The seven trends that redefined contact centre technology in 2017
By Opinion 29 January 2018Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >
A.I. Customer Service: Are you talking to Mr. Bob or Mr. Bot?
By Opinion 11 October 2017Chatbots have landed. They are infiltrating the world of marketing and they are here to stay. If that sounds slightly unsettling, this thought might be even more: chances are that you have interacted with a chatbot on more than one... FULL STORY >
Where do humans fit in a world of digital personal assistants?
By Press Release 22 June 2017By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >
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AI heavyweights heading Cape Town for groundbreaking BotCon Africa 2017 conference
By Press Release 25 May 2017The future of human-computer interaction will be up for debate in Cape Town this week, when some of the world’s leading thinkers and practitioners in the cutting-edge field of conversational interfaces will... FULL STORY >
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