Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >

Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >

Wynand Smit, the CEO of INOVO, a leading contact centre business services provider, explains how to maximise return on investment. FULL STORY >

With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine, says Nashua. FULL STORY >

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

The company's latest offering promises to enter a new breed of agency - the Customer Experience Agency. FULL STORY >

Measurement and testing is rapidly becoming a standard requirement; however it is meaningless if we don’t understand how to apply the results and all we end up with is raw data without any meaningful application of it, says Jason Steele, Web... FULL STORY >

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

If Internet of Things (IoT) technology is used in the right way, retailers can build a competitor differentiation and bring shoppers back into their stores. HPE Aruba's Pieter Engelbrech explains. FULL STORY >

A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the... FULL STORY >

NetApp has announced that it now delivers an insight-driven digital customer experience that is informed by its deep knowledge base, predictive analytics, proactive support, and cognitive computing. FULL STORY >

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

Richard Mullins, MD of Acceleration, shares his knowledge of how to extend that relationship beyond the sale. FULL STORY >

Wynand Smit, CEO of INOVO, details three ways businesses can trim the fat off their business and better deliver on growing customer expectations. FULL STORY >