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Adopting IT Service Management to deliver customer value

By Industry Contributor 28 March 2024

By Muggie van Staden, Managing Director of Obsidian Systems, a Platinum Atlassian Partner FULL STORY >

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Data from Infobip shows impact of conversational customer experiences and GenAI in 2023

By Press Release 28 March 2024

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

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A call to rethink data protection in today's threat landscape

By Industry Contributor 28 March 2024

By Modeen Malik, Principal Systems Engineer at Commvault FULL STORY >

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More on Google's Ads Safety Report 2023

By Industry Contributor 27 March 2024

By Duncan Lennox, VP & GM of Ads Privacy and Safety at Google FULL STORY >

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What is your new company laptop costing the environment?

By Industry Contributor 27 March 2024

By Hermann Frankfurth, General Manager: Remarketing at RentWorks FULL STORY >

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Four tips to avoid online ticket fraud

By Industry Contributor 26 March 2024

Live music concerts and sports matches are back with a bang this year. Emmanuel Tzingakis, Technical Lead: Sub-Saharan Africa at Trend Micro, shares his advice on how to stay safe when buying tickets online. FULL STORY >

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Leveraging the omnichannel can dramatically improve debt collection and customer service

By Industry Contributor 26 March 2024

By Martie De Beer, Executive: Contact Centre, Telviva FULL STORY >

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inDrive Announces Safety Updates for Riders and Drivers

By Industry Contributor 26 March 2024

inDrive, the global mobility and urban services platform, has upgraded the safety features of its ride-hailing app, to further protect the people using its platform. inDrive’s updated Safety Centre now allows their support team to... FULL STORY >

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Assuring your IoT business success through effective connectivity and infrastructure

By Industry Contributor 22 March 2024

By James Faasen, Infrastructure and System Administrator at Trinity Media Solutions FULL STORY >

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How artificial intelligence influences technological innovation

By Industry Contributor 22 March 2024

With artificial intelligence (AI) becoming massively entrenched in everyday life, enterprises are using the emerging technology to foster innovation. The age of AI has seen organisations and industries rethinking their business... FULL STORY >

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Synthesis’ Award-Winning Gen AI Solutions Take Centre Stage with AWS

By Press Release 22 March 2024

Amazon Web Services (AWS) recently hosted an exclusive event “Elevating Possibilities with Partners - a Showcase of GenAI Excellence” in South Africa. This event brought together ten esteemed partners, including... FULL STORY >

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Software developers must protect themselves and clients from GenAI risks

By Press Release 22 March 2024

The latest PWC insight shows that a large number of CEOs have embraced the efficiencies that generative AI can bring to their business, with 51% of respondents saying they had already integrated AI into business... FULL STORY >

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Is API security the weak point in your cyber defence?

By Industry Contributor 20 March 2024

By Simeon Tassev, MD and QSA at Galix FULL STORY >

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Sealy Posturepedic showcases revolutionary SAM technology

By Press Release 20 March 2024

Sealy Posturepedic, renowned globally for its advancements in sleep technology, proudly showcases its ground-breaking Spinal Alignment Mannequin (SAM) technology this World Sleep Awareness Month (March 2024). FULL STORY >

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How much more an average household could be paying for electricity in April

By Press Release 20 March 2024

An average South African household could be spending as much as R480 extra on their monthly electricity bills from April, translating to an additional R5 760 each year. FULL STORY >

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