Many organisations embark on Service Management improvement programs, particularly with regard to IT Service Management (ITSM), only for the projects to fail to deliver the anticipated benefits. FULL STORY >

Dell today announced the launch of both the Latitude 14 Rugged Extreme notebook and the Latitude 12 Rugged Extreme convertible notebook for customers who require powerful solutions that can survive unforgiving conditions. FULL STORY >

There is still a somewhat parochial view of multi-function devices – the doorway to a successful document management system (DMS) – which are regarded as glorified photocopy machines. It is with this in mind that we spoke to leaders in the... FULL STORY >

With the ability to perform in any given environment or situation, the new BMW X4 and Range Rover Evoque Autobiography are the ultimate in luxury. These two hybrid crossovers aim to embody everything TechSmart Business wants in car. FULL STORY >

Comic book guru Moray Rhoda takes us through the current crop of local SA comics. Read it or miss out! FULL STORY >

Nokia has introduced three new smartphones to its Lumia lineup, all of which will feature the newly developed Windows Phone 8.1, with plans to port the OS across all Lumia devices in the near future. FULL STORY >

In a fascinating and lively interview, Kevin Jacobson, the general manager for enterprise marketing at MTN Business, explains how the business world is changing, and what the company is doing to take advantage of this shift. FULL STORY >

There are many components that comprise a great backpack – the latest to tick many of these boxes and earn itself a place on our lumbar region, is the Asila 35L from Hi-tec. FULL STORY >

Opinion Piece: Avoiding common failure points of Service Management projects and ensuring success with three key aspects. FULL STORY >

In this week’s GNR: Screenshots from the purported next Assassin’s Creed leak, Dark Souls II developers address complaints and Valve unveils its redesigned Steam controller. FULL STORY >

In our recent Q+A session, we asked companies about the one change/ enhancement/ implementation they made in the past two years, which had the biggest impact on productivity or efficiency in the company. We received some interesting feedback. FULL STORY >

The local release date has been confirmed for Microsoft’s Xbox One, with September being pegged as the month in which South African fans will be able to purchase the console. FULL STORY >

There are still some apps out there that are genuinely innovative and intriguing, such as Tempo Smart Calendar. In an interview with the co-founder, we find out why this app may offer users a much needed hand in the... FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

The retail market is in the midst of a powerful and exciting shift towards greater opportunities for richer customer engagement. FULL STORY >