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Industry advice - Why poor customer service is killing your brand (and how to fix it)

By Industry Contributor 16 August 2019

How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >

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Chasing the dream of the single view of the customer

By Opinion 6 June 2018

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

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Five steps to CX success

By Opinion 19 April 2018

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

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Contextualised customers via data analysis

By Opinion 12 February 2018

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

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2018: calling in the debts

By Opinion 24 January 2018

The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >

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Trends shaping business in 2018

By Opinion 23 November 2017

Wynand Smit, CEO of INOVO, offers his insight into the trends that could shape businesses next year. FULL STORY >

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Troubleshooting service level fluctuations

By Opinion 9 October 2017

an Kühn, head of Business Services at INOVO, offers some tips to better guarantee customer service levels for your business. FULL STORY >

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Three tips for slicker business transactions

By Press Release 18 August 2017

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

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Accelerating customer loyalty

By Press Release 22 June 2017

INOVO CEO, Wynand Smit, explains why speedy resolutions of customer complaints can help ensure their retention of service. FULL STORY >

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Fix pain points for smarter customer service

By Press Release 21 April 2017

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

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Customer Service – are self-service channels right for your business?

By Press Release 7 March 2017

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

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The Year of CX

By Press Release 6 February 2017

Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >

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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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POPI is coming, are businesses ready?

By Press Release 27 October 2016

The Protection of Personal Information Act is inching towards completion. With talk of it being ready for rolling out, potentially as soon as 2017, companies need to ensure that they’re shifting towards compliance or risk coming under fire, notes INOVO... FULL STORY >

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Best-in-class Customer Experience practices

By Press Release 21 October 2016

Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >

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